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Conflict management

Conflicts, tensions, disagreements: managers must know how to deal with these issues in order to maintain team dynamics. This program provides you with clear guidelines and practical tools to intervene appropriately. Through real-life cases and role-playing exercises, you will develop a more calm and effective approach to conflict.

training informations

Short program (FC)

duration

3 days spread over 1 month

price

CHF 2’250

language

English, French

location

Onsite

internationally recognized

hands-on & practical course

Presentation of the program

Conflicts are an integral part of team life: differences of opinion, interpersonal tensions, and resistance to change can arise in any professional environment. For managers, it is essential to be able to identify these situations, understand their dynamics, and respond to them with discernment and pragmatism.

This program will enable you to strengthen your ability to analyze conflicts, adopt a constructive stance, and mobilize concrete tools, particularly those derived from mediation. You will learn how to intervene appropriately, whether it be to prevent escalation, facilitate dialogue, or reframe a delicate situation.

The module alternates between theoretical input, examples from a variety of contexts, and role-playing exercises to promote awareness, peer discussion, and practical integration that can be directly applied to your daily professional life.

Learning objectives

Define the theoretical principles of conflict management applied to professional and managerial settings.
Transpose basic conflict management techniques to real-life, everyday situations.
Understand, prepare and plan the conflict management process and identify areas for improvement.

Target audience

Anyone in charge of a department or team wishing to develop their human and interpersonal skills.
Managers or future managers wishing to develop and review their leadership behaviors and practices.
Managers and future managers wishing to help their teams achieve sustainable performance through a more human approach.

About the program

This short program Conflict management was built for professionals seeking to learn about fundamental concepts and then practice them trough practical exercises. There is a strong emphasis on practical application supported by academic excellence, with the use of exercises and break-out groups, industry examples and guest speakers. The fundamental notions will be presented beforehand, then supplemented and illustrated by numerous practical exercises based on real cases .

This approach will allow the participants to deploy the concepts presented during the course as well as forging a strong analytical mindset to tackle future challenges they might face on .

our speakers

Alexandre Lombard professor

French

main program

Leadership

Management

4.3

Team management

15 days spread over 6 months

CAS

French

onsite

Program's sessions

You can see all our open program sessions in Conflict management below. Click on the session you are interested in or check the full calendar.

September 2025

full

full dates: 4, 5 and 6 December 2025
language: French
registration: Before 30 October 2025

enroll now

September 2025

open

full dates: 11, 12 and 13 December 2025
language: English
registration: Before 06 November 2025

enroll now

March 2026

full

full dates: 28, 29 and 30 May 2026
language: French
registration: Before 23 April 2026

enroll now

download the flyer

Related programs

The Executive Education HEC Lausanne offers more than 59 Open programs in various fields: Leadership. As a result, and beyond this short program in Conflict management, we offer several other related programs that may be of interest to you.