Sessions
Discover the next sessions of our open program in conflict management below. Click on the session you are interested in to obtain its full calendar.
About
Download the flyerWhether in a professional or extra-professional context, we all experience conflict situations. Conflict management requires important negotiation, listening and empathy skills. These key skills are crucial for any manager in charge of a team on a day-to-day basis.
If you have to deal with conflict, disagreement or persuasion on a daily basis, then this short program will help you to be both more effective and better recognized. The short program will enable you to deepen your already acquired social skills with advanced influencing and relational techniques. The program will be punctuated by examples and role-playing exercises, so that you can practice in a healthy and caring environment.
Learning objectives
- Define the theoretical principles of conflict management applied to professional and managerial settings.
- Transpose basic conflict management techniques to real-life, everyday situations.
- Understand, prepare and plan the conflict management process and identify areas for improvement.
Target audience
- Anyone in charge of a department or team wishing to develop their human and interpersonal skills.
- Managers or future managers wishing to develop and review their leadership behaviors and practices.
- Managers and future managers wishing to help their teams achieve sustainable performance through a more human approach.
Program
This short program conflict management was built for professionals seeking to learn about fundamental concepts and then practice them trough practical exercises. There is a strong emphasis on practical application supported by academic excellence, with the use of exercises and break-out groups, industry examples and guest speakers. The fundamental notions will be presented beforehand, then supplemented and illustrated by numerous practical exercises based on real cases .
This approach will allow the participants to deploy the concepts presented during the course as well as forging a strong analytical mindset to tackle future challenges they might face on .
Modalities
admission criteria
MotivationWe offer quality programs accessible to all professionals who have decided to develop new skills.
ParticipationThis short program requires your presence and participation
study rulesPayment terms
Price: 2 250 CHFAll expenses related to continuing education are, except in exceptional cases, tax deductible .
Discount (10%): -225 CHFA discount is offered to Alumni HEC.
Payment terms
