Marketing & communication
In an environment where consumer expectations are rapidly changing, marketing and communication must reinvent themselves. This certificate provides you with a strategic and operational vision to create memorable experiences, communicate with impact, and build an authentic and responsible brand.
Presentation of the program
Marketing and communication are the fundamental pillars of any organisation that wants to stand out and create lasting relationships with its audiences. Beyond the tools, it is a strategic vision and a keen understanding of current expectations that make the difference.
This certificate offers a comprehensive approach, from designing memorable customer experiences to developing powerful communication strategies. You will explore how to build a consistent brand identity, manage your reputation and transform every point of contact into an opportunity for engagement.
Particular attention will be paid to contemporary issues: how can you integrate a responsible approach into your marketing practices? How can you create events that leave a lasting impression? How can you develop your own communication to convey your messages with authenticity and charisma?
Through case studies, practical exercises and peer discussions, you will develop a cross-functional vision of marketing and communication. You will leave with concrete, immediately applicable tools and a renewed ability to unite your teams around meaningful projects.
Learning objectives
- Designing coherent marketing and communication strategies focused on customer experience and engagement.
- Mastering communication tools to strengthen brand identity and effectively manage reputation.
- Develop an authentic and responsible communication style that inspires and unites others.
Target audience
- Marketing or communications managers wishing to strengthen their strategic vision and update their practices.
- Managers of companies or organisations wishing to develop a coherent marketing and communications strategy.
- Professionals in transition or career change towards marketing and communication roles.
Program's curriculum
The open program in Marketing & communication is a CAS designed for professionals wishing to develop new skills in parallel with their professional activity. This open program incorporates a strong participatory dimension. The fundamental notions will be presented beforehand, then supplemented and illustrated by numerous practical exercises based on real cases.
The Marketing & communication program consists of 5 blocks . This represents 15 days spread over 5 months. That represents a total of 105 hours of teaching and about as many hours of personal work.
01
Marketing & customer experience
02
Communication strategy
03
Event marketing
04
Sustainable marketing
05
Personal communication
Program's sessions
- start
- 10 September 2026
- end
- 30 January 2027
- language
- French
- registration
- Before 31 July 2026
Will this certificate truly strengthen my credibility in marketing?
Yes, because you first develop your ability to analyze and structure strategy. You don't just apply tools. You learn to connect positioning, customer experience, and communication within a coherent framework.
This big-picture perspective allows you to justify your choices to leadership and teams alike. You clarify your priorities, rank your actions, and articulate your decision-making criteria.
The methodological rigor helps you move beyond an opportunistic mindset. You develop sound reasoning, grounded in proven concepts and tested against real cases. This strengthens your credibility in environments where expectations evolve rapidly.
I already have a solid foundation. Will I really make progress?
If you already master certain tools, the certificate helps you integrate them into a broader strategy. You step back from your current practices. You identify what works, but also what lacks consistency.
Case studies and peer exchanges enrich your reading of situations. You compare your approaches with those from other industries and contexts.
This work allows you to sharpen your professional positioning. You gain precision in defining your targets, messages, and channels. You progress less through accumulating tools than through your ability to structure and lead complex marketing projects.
How can I be sure I truly understand today's audience expectations?
You analyze shifts in behaviors and expectations using a structured methodology. Concepts related to customer experience, engagement, and reputation are studied in depth.
These insights are then applied to real-world situations. You examine different touchpoints and assess their impact on brand perception.
This approach helps you avoid decisions based solely on intuition. You develop a sharper reading of market signals. You identify the levers that are genuinely relevant to your audiences, without chasing trends.
Will I learn to build a truly consistent brand?
Yes, by working on identity, positioning, and communication together. You learn to align vision, values, and brand promise in a structured way.
The certificate shows you how every marketing action shapes the overall perception of a brand. You analyze the consistency between messaging, visuals, events, and customer experience.
This understanding reduces the risk of contradictory or scattered messages. You build a clear guiding thread that can inform your decisions over time. The brand becomes a strategic framework, not just a logo or a one-off campaign.
How do I integrate a responsible approach without undermining performance?
You approach responsibility as a strategic dimension, not merely a communication argument. You examine the impact of your marketing choices on stakeholders and reputation.
This reflection helps you align your actions with credible commitments. You avoid the risks associated with poorly managed promises or messaging perceived as opportunistic.
By structuring your approach, you build trust around your brand. Performance and responsibility are not opposites. They fit together within a coherent strategy capable of delivering lasting results.
How does this certificate differ from a technical or operational training?
The program goes beyond tools and platforms. You develop a cross-functional view of marketing and communication.
Digital levers are addressed within a broader strategic perspective. You connect them to the overall experience, reputation management, and brand consistency.
This depth helps you avoid over-reliance on a single channel or trend. You learn to choose tools based on your objectives, not the other way around. This ability to prioritize is a real asset in constantly evolving environments.
Will this certificate help me better manage reputational risks?
Yes, by giving you clear frameworks to anticipate and analyze sensitive situations. You study the mechanisms of reputation building and the factors that can weaken it.
Through real-world cases, you identify the warning signs related to messaging, events, or public statements. You learn to assess potential consequences before launching an action.
This structured approach reduces impulsive decisions. You gain strategic caution without stifling your creativity. You act with greater discernment when your organization's image is at stake.
How can I concretely apply what I learn in my company?
The teaching approach emphasizes case studies, hands-on exercises, and peer exchanges. You work on situations closely aligned with your professional reality.
The tools presented are immediately actionable. You can structure a communication plan, clarify a positioning, or rethink a customer experience as early as during the program.
Over time, you bring your teams together around a more coherent and engaging vision. You clarify roles, messages, and priorities. The learning becomes part of your daily practice and supports marketing projects that are both meaningful and results-driven.
Contact us
The quality of the training and the professionalism of the instructors are reflective of HEC Lausanne.
- start
- 10 September 2026
- end
- 30 January 2027
- language
- French
- registration
- Before 31 July 2026